Education

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Pratt Institute - Graduate Program May 2024

m.a. information experience design

Johns Hopkins University - Class of 2016

BA, Sociology and International Studies

Global social change and development research focus

PROFESSIONAL EXPERIENCE

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Cengage - User Experience Researcher, New York, NY

July 2021 – August 2022

  • Lead UX Researcher testing design changes to various website applications and programs prior to launch.

  • Administering high level design review.  Moderating user interviews, A/B prototype testing, and surveys.  Conducting unmoderated usability testing, iconography, and copy testing. 

  • Business to Consumer, Business to Market, and Business to Partner testing.  Working on both internal and external facing programs.

  • Converting research findings into actionable insights and design recommendations.  Presenting findings to various program designers and project managers to improve the user experience overall.

 

In the Know Mobile Application - User Experience Researcher & Project Manager, New York, NY     

April 2020 – April 2021

  • Led application creation from research and ideation to wireframing, high fidelity prototyping, and preparing for user testing.

  • Responsible for identifying and interviewing primary users.  Created and conducted various user surveys, leading to application redesign that resolved multiple major user pain points.

  • Conducted screen A/B testing as well as ideating the information architecture, user personas, and empathy mapping. Full scale application wireframing, graphics, and visual design.

  • Responsible for planning and executing product testing, as well as overseeing developers. 

  • Prepared the application to look for seed investment.  Created branding and marketing pitches.

 

Gunderson Dettmer LLP - Knowledge Management Team & Corporate Paralegal, New York, NY  

Jan 2018 – Nov 2020

  • Helped create the processes to roll out new software (HighQ Thomson Reuters) firm-wide.  Created and implemented the process to move 100% of NY paralegals onto the new programing.

  • Developed UX flows and pain point identification on change over.  Led strategic thinking around varying types of user’s needs.

  • Conducted highly detailed legal drafting for 60+ tech startups.  Helped new companies incorporate and begin series seed through IPO funding rounds, enabling over $800 million of realized revenue over all.

Research

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Caritas Lebanon, Research Assistant , Beirut Lebanon

January 2017 - July 2017

  • Compiling & reporting data (quarterly reports) for the UNHCR project's Refugee Centers

  • Training the center employees on how to record & report data effectively for the program

  • Focused on improving narrative reports.

Arrighi Center for Global Studies, Global Social Protest Research Working Group

February 2016 - May 2016

  • Coded articles for working database through the New York Times & The Guardian archives

  • Looked specifically at social protest movement trends over the last 200 years on a global scale

  • Tracking changes in the nature of protest movements over time.

  • Wrote research report focusing on the Arab Spring.

Arrighi Center for Global Studies, Urban Governance Research Working Group

July 2014 - January 2015

  • Handled field work & data collection on Special Benefits Districts

  • Surveying, polling, and background/contextual research

  • Researched and reviewed community’s changing views on insecurity, economics, and governance

  • Worked on the first drafts of the research report “The Abell Report” (the Abell Foundation)